Your Information.

Your Rights.

Our Responsibilities.

Your Choices.

​

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
 

Your Rights

Get an electronic or paper copy of your medical record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you.

Ask us how to do this.

• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. 

Ask us how to do this.

• We may say “no” to your request, but we’ll tell you why in writing within 60 days. Request confidential communications

• You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.

• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.

• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.

• We will include all the disclosures except those about treatment, payment, health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but charge a reasonable, cost-based fee if you ask for another within 12 months.

Get a copy of this privacy notice

• You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will promptly provide you with a paper copy.

Choose someone to act for you

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.

• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775 or visiting www.hhs.gov/ocr/ privacy/hipaa/complaints/.

• We will not retaliate against you for filing a complaint.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care

• Share information in a disaster relief situation

• Include your information in a hospital directory

If you are not able to tell us your preference, for example, if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes

• Sale of your information

• Most sharing of psychotherapy notes

For certain health information, you can tell us your choices about what we share. Talk to us if you have a clear preference for how we share your information in the situations described below. Tell us what you want us to do, and we will follow your instructions.

Your Choices

Treat you

• We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

• We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

Bill for your services

• We can use and share your health information to bill and get payment from health plans or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

How do we typically use or share your health information?

•We typically use or share your health information in the following ways.

Our Uses and Disclosures

Help with public health and safety issues
 

We can share health information about you for certain situations such as:

• Preventing disease

• Helping with product recalls

• Reporting adverse reactions to medications

• Reporting suspected abuse, neglect, or domestic violence

• Preventing or reducing a serious threat to anyone’s health or safety

Do Research 

• We can use or share your information for health research.

Comply with the law

• We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

•We can share your health information with organ procurement organizations.

Work with a medical examiner or funeral director

•We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers’ compensation claims

• For law enforcement purposes or with a law enforcement official

• With health oversight agencies for activities authorized by law

• For special government functions such as military, national security, and presidential protective services
 

Respond to lawsuits and legal actions

•We can share health information about you in response to a court or administrative order, or in response to a subpoena.

 At Optima, we strive to ensure your satisfaction with our products and services. Please read our refund policy carefully to understand your rights and obligations.

Full Refund Before Shipment: 

If you wish to cancel your order and request a refund before the medications have been dispatched to your home, you are eligible for a full refund. Please contact our customer service team at info@optimatyler.com, or call us at 903-459-6864 before or during your tele-visit to initiate the cancellation and refund process. Once the cancellation is confirmed and the medications have not been shipped, we will process a full refund to your original payment method.

Refunds After Shipment: 

Once the medications have been dispatched and sent to your home, our refund policy changes. In such cases, you are obligated to fulfill the terms of the purchase agreement, including the agreed-upon payment schedule. We are unable to offer refunds for medications that have already been shipped and received. 

Payment Obligation: 

By purchasing our products, you agree to fulfill the payment obligations as outlined in the purchase agreement. This includes making the agreed-upon payments for the duration specified in the purchase agreement, regardless of whether the medications have been received, or whether predicted results have been achieved. 

Contact Us: 

If you have any questions or concerns regarding our refund policy, please feel free to contact our customer service team at info@optimatyler.com, or call us at 903-459-6864. We are here to assist you and ensure a smooth experience with our products and services.

Last updated: August 23, 2024 

WE ARE NOT A REPLACEMENT FOR EMERGENCY MEDICAL SERVICES. IF YOU HAVE A MEDICAL EMERGENCY SEEK EMERGENCY MEDICAL CARE IMMEDIATELY IN-PERSON OR DIAL 911 OR YOUR LOCAL EMERGENCY NUMBER.

Acceptance of the Terms and Conditions Herein

By scheduling an appointment, signing consent forms, filling out an intake form, or accessing these Services (so defined below), you acknowledge that you have read, understood, accepted, and agreed to be bound by this agreement. If you do not agree to these terms and conditions or do not understand these terms and conditions, you are not allowed to use and/or access these services and if so. You hereby grant agency authority to any party who schedules an appointment, signs consent forms, fills out an intake form or otherwise accepts these terms and conditions on your behalf.

Binding Arbitration Notice: You agree that disputes between you and us (non-exhaustively: the company and/or our agents, contractors employees, officers, shareholders), and/or you and any affiliated individuals or groups (non-exhaustively: medical providers, nursing providers, and/or any other affiliated third-party), arising out of or in relation to these terms and conditions and/or the service will be resolved by binding, individual arbitration and you waive your rights to a jury trial and/or to participate in a class-action lawsuit or class-wide arbitration, so explained below.

This agreement is subject to changes as explained below.

We may change these terms at any time and as required by law. This may include changing, adding, or removing terms. We may do this in response to legal, business, competitive environment or other reasons not listed here.

Optima (collectively, “Optima, Optima Tyler, Optima Testosterone and Weight Loss” “we,” or “us”) owns and operates websites located at www.optimatyler.com (collectively, the “Platform”). Your access and/or use of the Platform, or anything associated with it (non-exhaustively: any products, services, websites, software applications, mobile applications, content generated by Us and/or any affiliated third-party, the “Service”) are governed by these Terms and Conditions (the “Terms and Conditions” or the “Agreement”).

Please read this Agreement carefully as it establishes the important terms you need to know about the Services you are agreeing to. In this agreement, the use of the terms, “you”, “yours”, and such similar phrasing refer to the person or entity using the Service.

Consent to Telehealth

Telehealth uses electronic communications to connect patients and providers for the remote delivery of healthcare services. Though Telehealth carries potential benefits, like any medical procedure it also carries potential risks. Specifically but non-exhaustively: Telehealth is not a substitute for in-person medical care for all cases or all conditions. If you do not accepts the risks associated with using Telehealth, you should seek in-person care. As part of the on-boarding process you are offered the opportunity to agree to a Medical Consent form that includes consent to telehealth treatment. By using the Services you agree and acknowledge that Optima is a third-party beneficiary of the Medical Consent and has the right to enforce it against you.

No Guaranteed Outcomes

1. General Notice: Optima provides weight loss prescriptions as part of its Service offerings, yet it is pivotal for you (the user of our services) to acknowledge that the efficiency and effectiveness of any prescribed medication or advice can largely depend on various factors including but not limited to individual biological responses, adherence to prescribed usage, lifestyle choices, and underlying health conditions.

2. No Warranty on Results: While the prescriptions provided through Optima are grounded in medical expertise and may have been effective in a broader application, Optima, alongside its affiliates (inclusive of healthcare providers and pharmacies), explicitly disclaim any guarantee, either expressed or implied, in respect to achieving specific weight loss goals, targets, or any related health improvement outcomes as a result of following any prescription or advice provided through our Service.

3. Responsibility and Informed Decisions: By agreeing to these Terms and Conditions, you acknowledge and accept that your decisions regarding your health, including the choice to follow any prescriptions or advice provided through the Service, are made in consultation with your healthcare provider, and you bear the full responsibility for the outcomes of those decisions. Optima is not liable for any loss or damage that may arise from your reliance on the information or prescriptions provided.

4. Use of Prescriptions: You agree to utilize any prescriptions provided in strict adherence to the provided guidelines and agree to consult with the providing healthcare professional or an affiliated healthcare provider in the event of any side effects, questions, or discrepancies in your treatment.

5. Continuous Monitoring: You recognize the importance of regular monitoring of your condition, consistent communication with healthcare providers, and immediate reporting of any adverse effects or lack of progress in your prescribed treatment.

6. Professional Consultation: You accept that any data, information, or communication provided through the Platform does not replace the comprehensive in-person assessment and consultation with healthcare professionals and should not be solely relied upon for making decisions about your health.

7. Third-Party Products: If you utilize any third-party products or services in conjunction with those of Optima, we do not take any responsibility for the efficacy, safety, or reliability of those products/services, nor for any resultant health outcomes.

8. Liability Limitations: Optima, under no circumstances, shall be held liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to physical harm, loss, or other damages resulting from any person’s use or misuse of prescriptions, information, or advice provided through the Service.

Use By Minors

The Service is not intended for use by anyone under the age of eighteen (18) and anyone under the age of eighteen (18) is prohibited from using any part of the Service and/or the Platform, except as to read these Terms and Conditions.

Your Relationship with Us

As part of the Service we make available certain products and services sold and/or offered by us and by third-party providers (medical and/or nursing care), pharmacies, diagnostics laboratories, and other vendors via our Service.

By accepting these Terms and Conditions, you acknowledge and agree that any services or products received from the aforementioned individuals and/or groups are also bound by this Agreement and that they are third-party beneficiaries of this Agreement.

No Medical-Relationship

Optima has no control or interference with the practice of medicine, nursing, or any other such care by any providers. All providers are individually and solely responsible for managing the medical care and/or any treatments they provide to you. By accepting this Agreement, you understand and agree that Optima is not acting as a healthcare provider and that you are not entering into a patient-provider relationship with us. By accepting this Agreement, you understand and agree that you may be entering into a patient-provider relationship or other such relationship with any one or more Providers.

No Pharmacy-Relationship

By accepting this Agreement, you understand and agree that Optima is not acting as a pharmacy, nor do we control or interfere with any such services. By accepting this Agreement, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities and authorize the aforementioned to access your prescription records through a Controlled Substances Prescription Management Program (CSPMP) or any other such program as is required by law and/or under the discretion of the Pharmacy.

Consent to the Use of Messaging

By accepting this Agreement, you understand and agree that Optima along with third-party Providers and Pharmacies may receive messages regarding your treatment, and respond to you via email, text messages (SMS/MMS), phone calls, and voicemails (collectively, “Communications”) . You acknowledge and accept that Optima is not responsible for the contents or security of any of those means of communications. These communications may contain important information about your health and treatment. You acknowledge that the receipt and reading of any such messages is solely your responsibility and that you agree to hold-harmless Optima and any of it’s employees, officers, or affiliated entities (providers, pharmacies, etc.) regarding the receipt and reading of any such communications. You also accept that some or all of the Communications may be unrelated to your treatment, such as marketing and advertising Communications.

Consent to Pay for Services

Optima is not currently enrolled with, accepting, or participating in any state, local, of federal healthcare and/or health insurance programs (non-exhaustively: Medicare, Medicaid, etcetera). You acknowledge and accept that Optima, the Providers, the Pharmacies, and yourself may receive payment from any such programs for any of the services or products provided by Optima or any affiliated entities. By engaging with Optima and using the Services, you are choosing to obtain service solely on a cash-basis. As such, you have sole financial responsibility for paying the costs associated with the Services.

By scheduling an appointment, signing consent forms, filling out an intake form, or accessing these services you agree that you are exclusively choosing to access these services on a cash-basis and are solely responsibility for any costs incurred, and that neither you, nor Optima, the Providers, the Labs, nor the Pharmacies will submit any claims for reimbursement to any state, local, of federal healthcare and/or health insurance programs (non-exhaustively: Medicare, Medicaid, etcetera).

Optima does provide Superbills or other medically coded-invoices for services. We are not responsible for the approval or denial of reimbursement from your HSA or FSA provider. Regular invoices are provided upon request too. 

Consent to Bundling Billing

To make your experience using the Service simpler, costs and fees associated with the Service from Optima and all third-party affiliates (Labs, Providers, Pharmacies, etc.) will be bundled into one charge to your payment method. This fee is included in the display price on all programs.

Prescription Only Products

Some of the Products and Services offered via the Platform require a valid prescription. Payment does not guarantee the writing or dispensing of any prescription medications. You will not be offered a prescription unless you have completed a medical intake form, have established a patient-provider relationship with a Provider, have completed a medical consultation with said Provider, and have an established medical need for said prescription (as determined in the Provider’s professional judgement). If you choose to have an affiliated Pharmacy fulfill that Product, the charges associated with said Product will be bundled into the Charges.

Risks and Disclosures

You agree that you have read, understood the information provided about any prescribed medications available from the FDA, and on optimatyler.com. Your use of any prescription medication, reliance on any provider, or reliance on any information or notification delivered by the Providers via the Platform, is solely and exclusively at your own risk and you assume full responsibility for all risks associated herewith.

Mediation and Binding Arbitration

If a dispute arises from or relates to this contract or the breach thereof, and if the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Healthcare Payor Provider Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Healthcare Payor Provider Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Class-Action Waiver

You hereby waive, with respect to any dispute, the right to participate in a class action, private attorney general action, or other representative action in court or group-arbitration either as a class representative or class member, and hereby waive the right to join or consolidate claims with the claims of any other person or group; as allowed by law.

Severability of Terms

If a provision of this Agreement is or becomes illegal, unenforceable, or invalid in any jurisdiction, it shall not affect the enforceability or validity in that jurisdiction of any other provision of this Agreement, and/or the enforceability or validity in other jurisdictions of that or any other provision of this Agreement.

Assignment of Rights

This agreement is solely between you and Optima. No portion of your rights or agreed upon terms may be assigned to anyone else and any attempt to do so is null and void. Optima may, at any time and in our sole discretion, assign, transfer, or other such action, without your additional consent or notice, this entire Agreement or any part of this Agreement, to any third-party of our choice.

Choice of Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas. 

Grand Avenue Pharmacy
1615 Grand Ave Pkwy #104, Pflugerville, TX 78660
(512) 377-1999
https://www.grandavenuerx.com/

To contact your Prescribing Provider, you may:

• Email us at info@optimatyler.com
• Call us at 903-459-6864
• Submit a message to request contat here

• Log into your Patient Portal Account with Optimantra and message your provider here

• In the case of a medical emergency, please call 911.

To view our Hours of Operation, click here. 

Please read the information linked below. It contains important warnings from the FDA in relation to medications you may be prescribed. If you have any questions, please speak to your provider or other licensed healthcare professional.

Please note: Most medications prescribed by Optima are compounded medications. While compounded medications are made exclusively in licensed pharmacies, their efficacy and safety profile cannot be directly compared to commercial drugs. Talk to your provider about the specific risks and benefits that may come with the use of a compounded medication. The following list of safety data is provided solely for convenience and should not be relied upon in relation to the safety and efficacy profile of any compounded medications.

Medical Weight Management Medications:

Semaglutide (Active Pharmaceutical Ingredient in Wegovy®)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2021/215256s000lbl.pdf

Tirzepatide (Active Pharmaceutical Ingredient in Mounjaro®)

Please see: https://www.accessdata.fda.gov/drugsatfda_docs/label/2022/215866s000lbl.pdf

Naltrexone + Bupropion (Generic Contrave®)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2014/200063s000lbl.pdf

Hormone Replacement Therapy Medications:

Testosterone Cypionate (Generic Depo® -Testosterone)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2018/085635s040lbl.pdf

Testosterone Enanthate (Generic Delatestryl® -Testosterone) 

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2016/009165s034lbl.pdf

Anastrozole (Generic Arimidex®)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2011/020541s026lbl.pdf

Clomiphene Citrate (Generic Clomid®)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2012/016131s026lbl.pdf

Miscellaneous Medications:

Cyanocobalamin (Vitamin B12)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2021/080737Orig1s040lbl.pdf

Ondansetron (Generic Zofran®)

Please See: https://www.accessdata.fda.gov/drugsatfda_docs/label/2016/020103s035_020605s019_020781s019lbl.pdf